We often get asked why guests cannot check-in earlier, or check-out later, so we wanted to share some of what goes on “behind the scenes”.
Our lodges are large buildings and between each booking we clean them very thoroughly. This includes laundering all towels, robes and bed linen including duvet covers and blankets. We are fortunate to be a very popular accommodation option but this means we also have limited time for checking and fixing any maintenance issues. We use changeover days for completing these tasks.
We offer guests an 11am check-out time so that you can have a relaxed departure morning. This does, however, mean that we have limited time to complete all the above cleaning and preparation prior to your arrival.
Our COVID safety plan also requires that there is no contact between staff and guests. We therefore have to wait for the lodges to be empty before the staff can enter and we can’t have staff there when new guests arrive for the same reason.
With these aspects in mind, we respectfully request that you do not arrive before your designated check-in time (5pm for Eagle Lodge and 4pm for Deer Lodge and Bear Lodge), and that you check-out by 11am.
Dave & Jo