Useful Information
Our highest priority is the safety and well being of both our guests and staff.
CHECK-IN & CHECK-OUT
To enable us to have enough time for cleaning of the lodges, our check-in and check-out times are:
- Check-in: 4.00pm MST
- Check-out: 11:00am MST
To allow us to effectively clean all lodges, please respect these times and do not arrive early and please ensure you have left the lodge by 11:00am.
All check-in’s are self check-in. On arrival, you do not need to come to the office, please follow signs to your lodge. All lodges have a door keypad and your confirmation email includes your unique door code.
Balance payments will be taken on the day of arrival and you will not need to visit the office. Your receipt will be emailed to you. If the credit card that you want us to use for the balance payment is different from the one you used for your reservation deposit, please let us know before you arrive.
We are available for any and all guest questions. If you need anything while you are here, please contact the office on 250.344.8973.
CLEANING
We have a top level cleanliness approach at all times (5/5 reviews on TripAdvisor and Google and VRBO specifically for cleanliness) and we carry out the following:
- deep cleaning after every checkout
- change the duvet covers on every changeover along with the sheets, pillow cases and pillow covers.
- all towels and robes are changed after every guest stay
If you want to further sanitize kitchen items (crockery, cutlery, utensils), we recommend that you run them through a hot dishwasher cycle prior to use.
Please be careful with any cleaning products / chemicals that you bring with you to avoid damage to any surfaces or contents of the lodge. Damage charges will apply.
HOT TUBS
Each lodge has a private hot tub. One of our team will need access to the hot tub from time to time. The hot tubs can be accessed from outside the lodges and do not always require us to come through the lodge. We try to service the hot tub while you are out but this is not always possible, so if you prefer to arrange a time please contact us at the office.
THANK YOU
We hope you enjoy your stay at Mount 7 Lodges. We will do everything we can to make your stay perfect.
If you have any questions or concerns, please contact us at 250 344 8973 or
Jo & Dave Best
Updated March 6, 2023
