Following the guidelines from our provincial and federal governments, we are delighted to say that we will be re-opening our lodges from June 11, 2020.
Our highest priority will continue to be the safety and well being of both our guests and staff. Whilst we always have thorough cleaning measures in place, there are some additional steps that we are taking, and we are asking our guests to take to ensure that all risks are minimized.
If you or any of your party are experiencing flu-like symptoms such as a fever, coughing, or shortness of breath please cancel your reservation and do not come to Mount 7 Lodges. Our standard cancellation policy terms will apply in this instance.
CHECK-IN & CHECK-OUT
To enable us to have enough time for additional cleaning and sanitization of the lodges, our check-in and check-out times have been changed to:
- Check-in: 5:00pm MST
- Check-out: 11:00am MST
To minimize contact between our staff and guests, and to allow us to effectively clean all lodges, please respect these times and do not arrive early and please ensure you have left the lodge by 11:00am.
All check-in’s will be by self check-in. On arrival, you do not need to come to the office, please follow signs to your lodge. All lodges have a door keypad and your confirmation email includes your unique door code.
Balance payments will be taken on the day of arrival and you will not need to visit the office. Your receipt will be emailed to you. If the credit card that you want us to use for the balance payment is different from the one you used for your reservation deposit, please let us know the day before you arrive.
We will still be available for any and all guest questions. If you need anything while you are here, please contact the office on 250.344.8973.
We have a top level cleanliness approach at all times (5/5 reviews on TripAdvisor and Booking.com and Expedia specifically for cleanliness) and we carry out the following:
- deep cleaning after every checkout using disinfectant products
- change the duvet covers on every changeover along with the sheets, pillow cases and pillow covers.
- all towels and robes, used or not used, are removed and changed after every guest stay
- we also ensure that all high contact areas are disinfected e.g flat surfaces, door handles, remote controls, light switches, door keypads.
To help with the disinfection process, whilst reducing unnecessary impact on the environment, we will also be minimizing the amount of extras in the lodge:
- extra towels (available on request)
- extra towelling robes (available on request)
- extra food items in the kitchen (tea, coffee, creamers, salt and pepper will remain)
If you want to further sanitize kitchen items (crockery, cutlery, utensils), we recommend that you run them through a hot dishwasher cycle prior to use.
Please be careful with any cleaning products / chemicals that you bring with you to avoid damage to any surfaces or contents of the lodge. Damage charges will apply.
Each lodge has a private hot tub. These will remain available for all guests. Daily chemical balancing will be done every day between 11am and 11:30am. One of our team will need access to the hot tub at this time. Please ensure that you are not in the hot tub at this time, and that we can come into the lodge while maintaining social distancing.
We hope you enjoy your stay at Mount 7 Lodges. We will continue to do everything we can to make your stay safe and comfortable. Please practice social distancing and follow guidelines provided by our government for the safety of yourselves, our staff and community and other guests.
Jo & Dave Best