[email-header]

Dear [guest-first-name]

Our highest priority is always the safety and well being of both our guests and staff.  Whilst we always have thorough cleaning measures in place, there are some additional steps that we are taking, and we are asking our guests to take to ensure that all risks are minimized.

If you or any of your party are experiencing flu-like symptoms such as a fever, coughing, or shortness of breath please cancel your reservation and do not come to Smiley Wolf Cabin. Our standard cancellation policy terms will apply in this instance.

CHECK-IN & CHECK-OUT

To enable us to have enough time for additional cleaning and sanitization of the cabin, our check-in and check-out times are:

  • Check-in: 4:00pm MST
  • Check-out: 10:00am MST

To minimize contact between our staff and guests, and to allow us to effectively clean the cabin, please respect these times and do not arrive early and please ensure you have left the cabin by 10:00am.

All check-in’s will be by self check-in.  Smiley Wolf Cabin has a door keypad and your door code is 4069.

Balance payments will be taken 3 days prior to arrival.  Your receipt will be emailed to you.  If the credit card that you want us to use for the balance payment is different from the one you used for your reservation deposit, please let us know a week in advance.

We will still be available for any and all guest questions.  If you need anything while you are here, please contact the office on 250.344.8973.

CLEANING

We have a top level cleanliness approach at all times and we carry out the following:

  • deep cleaning after every checkout using disinfectant products
  • change the duvet covers on every changeover along with the sheets, pillow cases and pillow covers.
  • all towels, used or not used, are removed and changed after every guest stay
  • we also ensure that all high contact areas are disinfected e.g flat surfaces, door handles, remote controls, light switches, door keypads.

If you want to further sanitize kitchen items (crockery, cutlery, utensils), we recommend that you run them through a hot dishwasher cycle prior to use.

Please be careful with any cleaning products / chemicals that you bring with you to avoid damage to any surfaces or contents of the lodge.  Damage charges will apply.

HOT TUBS

Smiley Wolf Cabin has a private hot tub. This will remain available for all guests. Daily chemical balancing will be done every day between 11am and 11:30am.  One of our team will need access to the hot tub at this time.  Please ensure that you are not in the hot tub at this time, and that we can access the hot tub while maintaining social distancing.

THANK YOU

We hope you enjoy your stay at Smiley Wolf Cabin.  We will continue to do everything we can to make your stay safe and comfortable. Please practice social distancing and follow guidelines provided by our government for the safety of yourselves, our staff and community and other guests.

If you have any questions or concerns, please contact us at 250 344 8973 or info@mount7lodges.com

Jo & Dave Best